Annual MCard Terms & Conditions

The Annual MCard is a smartcard designed for use within West Yorkshire. It consists of a uniquely numbered PhotoCard. By purchasing an annual travel ticket and having the ticket loaded onto the card you accept the terms and conditions set out below, and by travelling on an individual operator’s vehicles or rolling stock you accept the terms and conditions set by the individual operator concerned.

All Annual MCards are valid on virtually all ordinary stopping bus services within West Yorkshire. Exceptions are late night services, football or concert specials, long distance coaches, excursions, tours, contract, chartered or other privately hired bus or train services.

In addition passengers are subject to PCV Regulations and local byelaws.

General terms of use

Purchasing an Annual MCard

  • Visit a Bus Station Travel Centre
  • First time applicants should provide proof of age this is required for security verification. A photograph can be taken at the Travel Centre in the bus station.
  • Participants of the Annual MCard Scheme are required to complete an application form.

Please note Castleford and Pontefract Bus Station Travel Centres only accept credit or debit cards.

Holder's responsibilities

a) Before using the Annual MCard, the holder must ensure that it is valid for the intended journey as follows:

  • It is the responsibility of the purchaser to ensure the details on the Annual MCard are correct.
  • That the Annual MCard may not be used in advance of the start date.
  • That the Annual MCard covers the required modes of transport and the area within which travel is intended
  • That the Annual MCard is valid for the date of travel.
  • That the Annual MCard is not defaced or damaged in any way.

Failure to do so could later result in confiscation of the Annual MCard, charging of an excess fare and /or prosecution.

b) The Annual MCard must be shown on request to the driver when boarding any bus, to any authorised person engaged in revenue enforcement office when passing through a train station barrier or to the conductor on the train.

c) The Annual MCard must also be shown for inspection on request by employees of Metro or participating operating companies. Annual MCards must be surrendered if an irregularity is observed.

Important notes

a) MCard, Metro and bus and train operators will make every reasonable effort to maintain services within the MetroCard system, but will not be liable for any loss, expense, claim damage, injury or inconvenience that passengers may sustain arising directly or indirectly from failure to operate a particular service. Subject to the Unfair Contract Terms Act 1977.

b) MCard is not part of the Delay Repay scheme as it is a multi-modal zonal product allowing the holder to travel on any bus and train*. The Delay Repay scheme applies to rail operator only tickets. However, MCard holders may be eligible for compensation under the consumer rights act. You will need to email, provide proof of the M-Card product you have purchased and must state you are applying for compensation under the consumer rights act. If the train operator is at fault for the delay, you will be compensated accordingly. *not football/concert specials

c) MCard reserves the right on behalf of participating operators to alter the Annual MCard prices and conditions of use at any time on reasonable notice.

d) For the purpose of these conditions MCard is the West Yorkshire Ticketing Company Ltd.

e) No refunds can be given for lost Annual MCards.

Cancelling MCards

Customers who wish to cancel their Annual Mcards within the first nine months of the issue date will be entitled to a refund. The refund amount will be calculated by deducting full priced weekly and monthly tickets from the purchase price plus an administration charge of £10. MCards with less than 3 months remaining cannot be refunded.

Example - If a customer purchases an annual bus only ticket wishes to cancel the card after two months, their refund would be calculated as follows:

£930 (annual price) - £184 (2 x full monthly price) - £10 (admin charge) = £736